between adequate and awesome. beware, this could be kinda long.
when i am the recipient of a gift card with limited funds, i purchase myself an amazon gift card in the amount of the original card. this way, i can use two methods of payment with amazon in the event my order is more than the total on the card (you can’t use two cards, but you can use an amazon gift “certificate” and a debit card).
this morning, i attempted to do so and saw they were double-checking the accuracy of my card info by placing a $1 charge on the card before fulfilling the order for the full $100.. this essentially made amazon think i only had $99 and they wouldn’t be fulfilling my order until i “please revise [my] payment”. so i tried several times to reenter the card and, several times, got the same, generic error message. so i contacted help… and told them what i had gone through and hoped they could help me.
what i got back was a very explanatory response with an apology in regards to my frustration and the rep canceled my gift card order because cs reps are the only ones who can make changes… s/he then explained their process and why it worked the way it did. here’s what i’m telling them as a result of the interaction i just had:
just wanted to say thanks for the quick and accurate response from your customer service representative.
although, my problem still exists, i don’t feel so bad about it and will happily try a different solution.