i have to get this out so i can understand what the heck happened…
so kurt had, as part of his cell plan, messaging 200. last month, just moments before he was about to go over, i upped it to the next option: messaging 1500 (for an additional $10 per month). imagine my surprise when his part of the bill was almost $25 more than it should have been.
there was a $3.50 credit for the second half of the month of which messaging 200 was canceled, and an $11 charge for the second half of the month of which messaging 1500 was active. there was also a surprising $12.70 charge for going over the cut-off point of messaging 200 (which i had initiated in order to avoid overages). so, basically, we got charged $23.70 for trying to avoid getting any overage charges.
so i emailed them (i hate waiting for customer service on the phone) and let them know there was an errant charge of $12.70. they emailed back to poorly explain (outright lie about) the situation and credited the account $13.40 “as a courtesy”… i have no idea how they came up with that amount.
so i emailed them back asking if they thought their customers shouldn’t make changes to their messaging options mid-cycle, then they shouldn’t have that option available.
